ABOUT
LAVALENCIA
MEET THE
FOUNDERS
— The Founders of LAVALENCIA
FREQUENTLY ASKED QUESTIONS
1. What is LAVALENCIA?
LAVALENCIA is an Indian premium clothing brand offering refined, contemporary fashion designed with a focus on quality, comfort, craftsmanship, and timeless style.
2. What makes LAVALENCIA a premium clothing brand?
Our garments are created using carefully selected fabrics, sophisticated designs, precise tailoring, and thoughtfully finished details. Every collection is designed to provide a luxurious look, comfortable feel, and elevated wearing experience.
3. Are LAVALENCIA products made in India?
LAVALENCIA is proudly an Indian brand. Our collections are thoughtfully designed for modern customers who value premium quality, elegant styling, and exceptional attention to detail.
4. What type of clothing does LAVALENCIA offer?
We offer premium clothing that combines modern fashion with timeless sophistication. Our collections include versatile pieces suitable for work, travel, celebrations, casual outings, and special occasions.
5. How can I choose the correct size?
Please refer to the size guide available on each product page before placing your order. We recommend comparing the measurements with a well-fitting garment you already own.
6. Are the product colours exactly the same as shown online?
We make every effort to display product colours accurately. However, slight variations may occur because of lighting, photography, and individual screen settings.
7. How should I care for my LAVALENCIA garments?
Care instructions may vary depending on the fabric and design. Please follow the care label attached to the garment to maintain its colour, shape, texture, and premium finish.
8. Do you deliver across India?
Yes, LAVALENCIA delivers to serviceable locations across India. Delivery availability and estimated timelines are displayed during checkout.
9. How long will my order take to arrive?
Delivery timelines depend on your location and product availability. An estimated delivery date will be provided when you place your order.
10. How can I track my order?
Once your order has been dispatched, you will receive tracking details through your registered email address or mobile number.
11. Can I change or cancel my order?
Orders may be changed or cancelled only before they are processed or dispatched. Please contact our customer support team as soon as possible with your order details.
12. What is your return or exchange policy?
Eligible products may be returned or exchanged according to our return and exchange policy. The garment must be unused, unwashed, unworn, and returned with all original tags and packaging intact.
13. What should I do if I receive a damaged or incorrect product?
Please contact our customer support team within 7 Days of delivery and share your order number, product photographs, and an unboxing video, where required. Our team will assist you with the appropriate resolution.
14. Which payment methods do you accept?
We accept secure payment methods such as credit cards, debit cards, UPI, net banking, wallets, and other options displayed during checkout.
15. Is Cash on Delivery available?
Cash on Delivery may be available for selected products and serviceable PIN codes. The available payment options will be shown at checkout.
16. Is it safe to shop on the LAVALENCIA website?
Yes. We use secure payment systems and follow appropriate measures to protect your personal and transaction information.
17. How often does LAVALENCIA launch new collections?
We introduce new designs and curated collections periodically. Follow LAVALENCIA on social media or subscribe to our updates to discover our latest arrivals.
18. How can I contact LAVALENCIA?
You can contact our customer support team through email, WhatsApp, or our website contact form available in the footer section.